Support

Zaply is a player for a playlist you already have. Here is how to get help with it.

Report a bug

In Zaply, open Settings → Troubleshooting → View the log.
Share it by email or post it in our Discord, with a line on what happened.

Email hello@goodfolks.fr Open the Discord

We answer every report, usually within a few days.

iPhone · Settings → Support

Request a feature

Ideas go to #ideas on our Discord. Tell us what you were trying to do, not only what you want added.

Join the Discord

We can’t help with providers, playlists or sources. Zaply doesn’t provide any content.

Frequently asked questions

What is Zaply?

A media player for IPTV playlists on Apple TV, iPhone and iPad. You add a playlist you already have; Zaply plays and organises it.

Does Zaply come with content?

No. Zaply doesn’t provide, host, index or recommend any content, and we can’t recommend providers. You bring your own — an M3U or Xtream API playlist, or your own Plex or Jellyfin server.

How does household sharing work?

One person adds a playlist and invites the people they live with. Each of them uses their own Apple ID and gets their own profile and progress. The playlist stays in the owner’s iCloud.

Do household members need to pay?

No. One Zaply Pro plan covers the people you live with.

What do I actually get for free?

The whole app, from the first minute — it is not a trial or a cut-down build. Pro does not unlock anything; it is how you support the work, and it settles the reminder that asks you to consider it.

What’s founder pricing?

A lower price on Zaply Pro for everyone who buys during launch, until 30 November. After that, it’s gone for good.

Can I cast to my TV?

Yes, AirPlay and Chromecast are supported.

Does Zaply work with Trakt?

Trakt sync is built and will arrive as an optional feature. The series calendar works without any third-party account.

Where is my data?

On your devices and in your own iCloud. Zaply runs no servers that store your playlists, history or profiles.

I found a bug.

Open Settings → Troubleshooting → View the log, then share it with hello@goodfolks.fr or post it in our Discord. We answer every report.